Terms & Conditions
Patient Information
Wellgevity is a holistic medical service that offers functional and lifestyle medicine and nutritional therapy, combined to deliver a fully integrated approach to the healthcare of patients. One of our main aims is to help our patients stay fit and healthy in both body and mind and to support them in diagnosing illness and aiding recovery. We want to ensure we get to the root of any problem or concern, and to ultimately help contribute towards a healthier life.
Appointments and Contacting
Please contact Wellgevity https://www.wellgevity.co.uk/enqiure
Out of hours
We do not offer out of hours care and response to emails will be responded to on a 9am-5pm basis Monday to Friday. We will endeavour to respond to emails within 48 hours, but may take up to 5 working days.
Treatment
All assessments and treatments are performed by qualified, registered and insured practitioners who work within their defined scope of practice as dictated by their relevant UK governing body.
We offer a choice of appointments in a safe and clean environment. You can expect to be treated with dignity and respect and not be discriminated against with regards to ethnicity, belief, gender, sexual orientation, disability, age or gender reassignment.
Fees and Payment
A booking is made with us when you tell us that you would like to accept our service through written consent via email and a confirmation email is sent through our Cliniko platform. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking. Payment for consultations, treatment, tests and supplements must be settled before or at the end of the appointment, unless agreed otherwise. Payments via invoice should be paid within 7 days. Any late payments may incur additional charges of between 1.5-5% of the service fee. You are bound to paying the amount stated within the invoice relevant to the service you are committing to or we reserve the right to seek legal action. We accept most major credit cards, cash or cheques with a cheque guarantee card.
Fees for administrative procedures such as completion of insurance claim forms, medical reports, passport application forms etc. are charged at the standard rate as recommended by the British Medical Association.
Pathology fees for the analysis of any tests, swabs, or other samples are not included in the cost of consultation. Prices are available on request. The costs of these tests vary enormously depending on what is being tested. Patients are advised to ask the doctor at the time of consultation as to the likely cost of any tests being performed.
Wellgevity reserve the right to review and change the pricing due to reasons effecting the business such as new custom charges for overseas shipping, increased taxes, inflation and addition fees incurred to support the running of the business.
Cancellations
We will be as understanding as possible if you circumstances change and need to cancel. However, it can sometimes be difficult to fill appointments which are cancelled at the last minute or if someone fails to turn up. To discourage this, we reserve the right to charge 75% of the full fee if the cancellation occurs within 24 hours (working day Monday to Friday 9-5pm) of the time of the consultation. If you cancel your appointment with more than 24 hours notice we will provide a full refund minus any card fees incurred. Alternatively, it is possible to rearrange your appointment time at no extra cost if notice is given within 24 hours with a reasonable excuse.
If a client decides to cancel their Long Covid Recovery membership, the member will lose access immediately, at the time of cancellation. Membership fees for Long Covid are non-transferable and non-refundable once purchased.
Insurances
Where the client’s fees will be met by private medical insurance, payment must be made upfront to Wellgevity; it is the client’s responsibility to secure a refund under the terms of their insurance. Every effort will be made to assist this process, for example if a letter is required to support the claim we will be happy to do this but we will not deal with the insurance company directly.
Clients are advised to check carefully the terms of their insurance to verify that such treatment is covered.
In all circumstances patients are responsible for the payment of their treatment.
Confidentiality and data protection
All patient data is handled in accordance with the Data Protection Act 2018 and GDPR 2018.
Medical records are stored electronically and accessed only by authorised personnel. Disclosure of information may be made to appropriate health professionals, such as your NHS GP, when communicating about your presenting condition.
It is common practice to write to your NHS GP and/or referring specialist, if you do not want this to happen please inform your clinician.
Patients have the right to access information held about them. To obtain this information, or if you have any concerns about data protection at the Clinic please contact us.
Complaints Procedure
Should a patient be unhappy about any of the services or care that we have provided, a complaints procedure has been set up ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.
Patients are welcomed to contact us at any time to register a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to a mutual satisfaction.
We will acknowledge receipt of the complaint within 2 working days. Complaints about clinical matters will be investigated, and where relevant, any other visiting practitioner with practising privileges who may be connected with the complaint.
After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved. A full response in writing, setting out the conclusion of the investigation and any action, is to be made within 20 working days of receipt of the complaint.